VisitScotland has awarded GlenDronach’s
Visitor Centre four stars in recognition
of its excellent facilities and
services, making the Aberdeenshire
distillery one of Scotland's top tourist
attractions.
The Tourist Board’s Quality Assurance
Inspector visited the Forgue distillery
this summer and says she was most
impressed by the efforts it has made to
welcome visitors from home and abroad.
VisitScotland says its grading schemes
take the guesswork out of planning a
holiday or short break, giving
reassurance to visitors quickly and
clearly.
The report noted that visitors
travelling along the A96 are given an
excellent opportunity to navigate to the
distillery, via the comprehensive system
of brown tourist signing.
The Inspector found the clock display
showing the next available tour very
helpful and she had high praise for the
decorative state of the Visitor Centre.
She commented: "Its new interiors are
very contemporary and of high quality,
which has certainly brought the Visitor
Centre up to date."
She was also very complimentary about
the daily tours visitors are given
around the distillery.
"The tour was very ably undertaken by
Karen who was very easy to recognise
given her corporate appearance. Tours
are tailored carefully to meet the
expectations of visitors, being
structured around the product itself for
the enthusiast or a good dash of history
for the general visitor."
She also welcomed the fact that some of
the staff are able to speak a number of
foreign languages, helping to make the
tour intelligible and interesting for
the international visitor.
GlenDronach’s Marketing Manager Kerry
White oversaw the Visitor Centre’s
transformation during the summer. She
said: "Everyone at GlenDronach is
delighted with this latest award. It’s a
wonderful tribute to our staff at the
Visitor Centre and reflects the care and
attention to detail we have lavished on
it this year. It also shows that we have
achieved high levels of excellence and
offer exceptional service to the
thousands of visitors who come here
every year."
"The Report was very helpful in
indicating some areas we can do even
better, and we are now aiming to get
five stars very soon."
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